FAQ
Welcome to the Raifax FAQ section. We’ve answered some of the most common questions to help make your shopping experience easy, clear, and convenient.
Where is Raifax located?
Raifax operates from the United States.
Business Address:
536 E 18th St, Brooklyn, New York 11226, United States
Do you offer free shipping?
Yes. We proudly offer free standard shipping on all orders within the United States with no minimum purchase required.
How long does shipping take?
Orders are usually processed within 1–2 business days (Monday through Friday).
After processing, estimated delivery time is 5–7 business days.
Estimated Total Delivery Time:
- Processing Time: 1–2 business days
- Shipping Time: 5–7 business days
Total Delivery Estimate: 6–9 business days
Please note that delivery times may vary during holidays, peak seasons, or due to carrier delays.
Will I receive an order confirmation email?
Yes. Once your order is placed successfully, you will receive an order confirmation email containing your purchase details.
Can I track my order?
Absolutely. After your order has shipped, we will send you a tracking number by email.
Tracking updates usually become available within 24–48 hours after shipment.
What is your return policy?
We offer a 30-day return policy for eligible items.
For complete details about returns, refunds, and eligibility requirements, please review our Return & Refund Policy available on Raifax.
How do I request a return?
To start a return request, please contact our support team at:
Email: support@raifax.store
Please include:
- Your order number
- The reason for the return
- Photos (if the item is damaged or incorrect)
Our team will guide you through the return process.
Are all items eligible for return?
Some products marked as Final Sale or items excluded for hygiene or promotional reasons may not qualify for return.
Any non-returnable conditions will be clearly stated on the product page before purchase.
Customer Support
For any questions, our support team is ready to assist:
Address: 536 E 18th St, Brooklyn, New York 11226, United States
Phone: +1 226 7020-114
Email: support@raifax.store
We are committed to providing prompt and friendly support to make your shopping experience smooth and enjoyable.