Refund policy

Return & Refund Policy – Raifax

At Raifax, we want you to shop with confidence. If something isn’t right with your order, we’re here to help. Please review our Return & Refund Policy below, which applies to all orders shipped within the United States.

1. 30-Day Return Policy

You may request a return within 30 days from the date your order is delivered.

To qualify for a return, the item must:

  • Be unused, unworn, and unwashed
  • Include all original tags and packaging
  • Be returned in the same condition it was received
  • Include proof of purchase, such as your order number or receipt

We reserve the right to decline returns that do not meet these requirements.

2. Starting a Return

To request a return, please contact our support team before sending any item back.

Email: support@raifax.store

After your request is reviewed and approved, we will provide:

  • Return instructions
  • The return address
  • A return shipping label, if applicable

Please do not send items back without prior authorization, as unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Orders

We recommend checking your order as soon as it arrives.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item or size

Please contact us within 48 hours of delivery at support@raifax.store and include clear photos of the issue. Our team will review the situation and work quickly to provide a replacement, exchange, or refund when appropriate.

4. Exchanges

We currently offer exchanges for:

  • Damaged items
  • Defective products
  • Incorrect items shipped
  • Incorrect sizes received

All exchanges depend on product availability. Shipping times for replacement items may vary based on your location.

5. No Restocking Fees

We do not charge restocking fees for approved returns. Eligible returns can be sent back without additional handling charges.

6. Refunds

Once your returned item is received and inspected, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be issued to your original payment method
  • Processing typically takes 5–7 business days
  • In some cases, financial institutions may require additional time to post the refund to your account

Shipping fees, if applicable, are non-refundable unless the return is due to our error.

7. Promotions & Discount Codes

Discounts and promotional offers must be applied during checkout.

We cannot:

  • Apply discounts after an order has been placed
  • Refund the value of unused promo codes
  • Adjust pricing for expired promotions

8. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. Any non-returnable products will be clearly identified on the product page before purchase.

Customer Support

For any inquiries or assistance:

Address: 536 E 18th St, Brooklyn, New York 11226, United States

Phone: +1 226 7020-114

Email: support@raifax.store

Our team is available to provide support and ensure a smooth shopping experience.